Booking Information
Useful tips for your stay at the Alpenhotel in Schruns
Check-in & Check-out
You can check into your room after 4 p.m. You can already use our SPA facilities at 1 p.m.
On departure day, please check out by 11 a.m.
Early Check In
Depending on availability and after request, an early check in is possible under the following conditions:
Check in between 9 a.m. and 1 p.m.: EUR 40.00 extra charge per person.
Arrival before 9 am: we charge an additional night per person.
Late Check Out
You want to use the SPA on your departure date up until 4 p.m.?
Book at the reception your Late Check Out with use of the SPA Facilities and the afternoon buffet up until 4.00 pm for an extra charge of EUR 25,00 per person. The Check Out of the room is up until 11:00 am.
You want to use your room at your departure date up until 4.00 pm?
Then book your late check-out with room, spa use and afternoon buffet at the reception for EUR 40,00 per person (reservation is only possible on site and subject to availability).
You want to use your room at your departure date up until 6.00 pm?
Then book your late check-out with room, spa use and afternoon buffet at the reception for EUR 60,00 per person (reservation is only possible on site and subject to availability).
Bed & Breakfast instead of 3/4 board
If you do not wish to take advantage of our pampering half board or the afternoon buffet, a discount will be given per day per person on the room rate.
Surcharges and Discounts
Double Rooms single use and family rooms for double use:
Single occupancy of double rooms and double or triple occupancy of family rooms and suites are subject to a surcharge on the base price.
This is already included in the offer price.
Additional occupancy:
For an occupancy of more than 2 adults in a double room or more than 4 adults in our family rooms a discount per person is applied to the base price.
This is already included in the offer price.
Holiday surcharges per person:
Christmas surcharge: EUR 55.00
New Year’s eve surcharge: EUR 75.00.
Menu changes and special meal requests:
We are happy to try to accommodate any food intolerances you may have. Due to the increased effort for the kitchen and the fact that we always prepare our dishes fresh for each guest, there is an extra charge for changes due to intolerances, depending on the amount of work involved. Please inform us of any allergies or intolerances at least 48 hours before your planned arrival.
If you wish to change the menu or replace one dish with another, this is also possible for a small surcharge.
The Surcharge for any change request is EUR 15.00 per day.
Prices
The prices are per person and day and all Alpenhotel amenities including all taxes plus the local tax of EUR 2,50 per day. All rooms and suites are non-smoking, equipped with shower/toilet or bathtub, LCD TV, phone, safe, hairdryer and minibar.
Payment method
You are welcome to pay your final bill for your stay in cash, by EC or debit card, Visacard or MasterCard.
Luggage Storage
We would be happy to store your luggage for you if your room is not ready when you arrive. You can leave your luggage in the luggage room at the reception.
Likewise, we can store your luggage for you in our luggage room on the day of departure.
Internet access
Free WiFi is available in all rooms.
Safe
There is a safe in every room. If you need help, please contact our staff. We would be happy to assist you.
Dogs
Dogs are allowed in some rooms but are not allowed in the dining rooms and lounges (EUR 25.00 per day without food).
Please note that dogs are not allowed in the restaurant or on the sunbathing lawn. Your dog is welcome to stay in the room and on the terrace.
If your beloved four-legged friend damages or soils anything during your stay, an additional fee will be charged, ranging from EUR 100.00 to EUR 500.00 depending on the nature of the incident.
Underground car park
We can offer you a parking space in our underground car park for EUR 8.00 per day.
Ski Equipment + ski room
It is forbidden to bring skis, snowboards or ski boots into the hotel room. Please store them in your car or in the lockers provided in our heated ski
room.
Access to the ski room is to the left of the hotel entrance next to the entrance to the underground car park.
Parking
Parking at the parking spaceon the other side of the street in front of the hotel is for free.
Cancellations
In case of cancellation, we kindly ask you to inform us in writing. The Austrian hotel contract conditions apply:
- Up to 30 days before arrival your cancellation is free of charge.
- 8 to 29 days before arrival, we charge 70% of the total price.
- In the last week before the day of arrival (1 to 7 days) or in case of early departure as well as late arrival or early departure we charge 90% of the total price.
Please note that there may be different cancellation conditions depending on the season. You will find the valid cancellation conditions on your written
confirmation.
For group bookings, special cancellation conditions apply, which you will find both in the offer and in the final confirmation.
Deposit
You will be informed of the specific deposit conditions when you make your final booking.
In general, we require a deposit of 30% of the total package price up to 60 days prior to arrival.
Changes to this will be stated in your written confirmation of reservation.
Bank details
UniCredit Bank Austria AG
IBAN: AT16 1200 0100 2878 2646
BIC/Swift: BKAUATWW
Austrian Hotel Contracting Conditions
Travel cancellation insurance
You can get more information about travel cancellation insurance HERE. We recommend that you take out a policy of this type so that your costs are covered in the event of cancellation.
